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- Your device model
- Your iOS or Android version
- Your Voice Sync AI Teleprompter app version
- What you expected to happen
- What actually happened
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Common topics
- Voice sync not matching speech
- Remote display pairing issues
- Importing PDF or DOCX scripts
- Mirror mode and rig setup
- Accounts, script sync, and Restore Purchases
Keep Pro and your scripts available on every device.
Your store purchase and your Voice Sync AI script library use two different accounts. Follow the guidance below when moving to another device or signing in after using the app as a guest.
Store account versus Voice Sync AI account
Your App Store or Google Play account owns the Pro purchase. Your Voice Sync AI sign-in owns your cloud script library. Restoring Pro and syncing scripts are separate steps.
Using Pro as a guest
On Apple devices, the same purchase can be restored on each iPhone, iPad, or Mac using the App Store Apple Account that bought it. Each guest device keeps a separate script library until you sign in.
Sign in without losing guest scripts
When you sign in after using Voice Sync AI as a guest, the guest scripts and folders are merged into your account. If that account already has scripts, both libraries are kept together.
Sync scripts across devices
Sign in to the exact same Voice Sync AI account on every device. Use the same Sign in with Apple identity, Google account, or email and password; different identities normally create separate libraries.
Restore Purchases
Open Settings → Subscription & Pro → Restore Purchases. On Apple devices, use the App Store Apple Account that bought Pro. On Android, a guest purchaser should first sign in on the original device, then use that same Voice Sync AI account on the other device.
One purchase, one signed-in account
Multiple Apple guest devices can restore the same purchase. After signing in, one Voice Sync AI account becomes the account linked to that purchase, so use that same account everywhere.